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Serving Oklahoma since 1996

TulsaConnect Broadband Policy


Updated September 19, 2012

Consistent with FCC regulations, TulsaConnect provides this information about our broadband Internet access services. We call these services our “High Speed Internet Service”. We welcome questions or comments about this information. You may contact us at:

110 West 7th Street
Suite 302
Tulsa, OK 74119
Email: support@tulsaconnect.com


General description
We provide High Speed Internet Service to business customers. We provide the service over third-parties’ lines connecting to the Internet and third-parties’ lines connecting to end users. We also contract with one or more companies for certain network monitoring and management services. We monitor network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.

Related documents and disclosures
Use of our High Speed Internet Service is also governed by:

Congestion management
We describe in this section network management practices used to address congestion on our network.

Network monitoring
We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet.

Types of traffic affected
Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device.

Purposes of congestion management practices
The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:

Congestion management criteria

Network monitoring:
Our network monitoring provides data to help us plan upgrades to our equipment, technology, and connectivity to the Internet. As demand for our High Speed Internet Service increases, and as demand for higher bandwidth applications increases, we monitor effects on performance and plan upgrades.

Effects on end user experience:
Periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth availability or speed during these times.

Typical frequency of congestion:
Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase during weekday business hours.

Application-Specific Practices
This section discloses any application-specific practices we use.

Device Attachment Rules
This section addresses any limitations on attaching lawful devices to our network.

General restrictions.
We provide our High Speed Internet Service over third-parties’ lines connecting to end users. We place no general restrictions on lawful devices that a customer may connect to the network, so long as the device is: (i) compatible with our network and the third party’s network; and (ii) does not harm our network, the third party’s network, or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs, and other Internet-compatible devices. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to the network. If a customer or potential customer believes they have an unusual configuration, a customer can contact us and we will use reasonable efforts to help determine if there is a compatibility problem.

Network and End User Security
This section provides a general description of the practices we use to maintain security of our network.

Practices used to ensure end user security, including triggering conditions

Practices used to ensure security of the network, including triggering conditions


General Service Description
Our High Speed Internet Service enables commercial subscribers to access all lawful content, applications, and services of their choice available on the Internet.

Expected and actual speeds and latency

Expected performance.
We offer customers a variety of High Speed Internet Service levels.

The speeds we identify for each High Speed Internet Service level are the maximum upload and download speeds that customers are likely to experience. We engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, network congestion, performance issues with an Internet application, content, or service, and more.

Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Actual speed and latency performance.
Actual speed and latency may vary depending upon network conditions and other factors. Because our High Speed Internet Service is provided over a third-party’s lines connecting to end users, actual performance depends on that party’s network. We have no control over actual speed and latency performance. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC. The FCC has reported that customers of DSL-based broadband Internet services receive mean download speeds that are within 84% of advertised speeds during peak hours, and 24-hour average speeds within 87% of advertised speeds. In addition, the FCC has reported that these same customers experience average latency of 43 milliseconds.

Suitability of the Service for Real-time Applications.
Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us at support@tulsaconnect.com.

Specialized Services

Specialized services offered to end users.
We offer specialized services, sharing network capacity with other high-speed Internet services. Specialized services include data hosting.

Effects of specialized services on availability and performance of broadband Internet access service.
Our specialized services have no effect on the availability and performance of our High Speed Internet Service.


Pricing for our standard one-year terms is available at www.tulsaconnect.com/connectivity_services.php. For pricing of non-standard terms, please contact us at sales@tulsaconnect.com.

Usage-based fees.
Not applicable.

Fees for early termination.
We may charge early termination fees under certain circumstances. See User Agreement, available at www.tulsaconnect.com/legal.php.

Fees for additional network services.
We offer a host of additional services to our commercial customers. You can find more information and pricing for these services at http://www.tulsaconnect.com

Privacy Policies

Inspection of network traffic.
We routinely monitor network and traffic patterns.

Virus and Spam filtering:
We filter e-mail traffic for virus activity and spam using industry standard virus scanning and prevention techniques. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or any intended recipient.

Storage of network traffic information:
A static IP address is an address tied to a single account. Static IP addresses do not change. We maintain IP address information for each account until the account is deleted.

Provision of network traffic information to third parties:
We do not disclose High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage the network; or (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law.

Use of network traffic information for non-network management purposes:
We do not use network traffic information for non-network management purposes.

Redress Options

Practices for resolving end-user and edge provider complaints and questions:
End users or edge providers with complaints or questions relating to these disclosures should contact: support@tulsaconnect.com

We will endeavor to answer questions promptly via e-mail or telephone.

We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.

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